COVID-19 Update: See Details
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Frequently Asked Questions

You Have Questions? We’ve Got Answers!

More information

For more COVID-19 information on what we are doing at the Ramada by Wyndham Penticton Hotel & Suites to keep our guests and staff safe and healthy, please view our COVID Safety Plan.

Any amenities not available due to COVID-19?

Daily Housekeeping services will not be available along with our fitness center will remain closed until further notice.

Can I have visitors to my hotel room?

Yes, you are allowed visitors. Visitors must register at the Front Desk using the Visitor Log for contract tracing. A maximum of 6 people in a room which includes visitors.

If an employee is not feeling well prior to a shift, are they permitted to come to work?

During this pandemic, it is crucial that employees who think they may be sick stay home to ensure that they do not infect other staff or guests at work. If an employee has a sore throat, fever, are sneezing, or are coughing, they’ve been told to stay home. Employees must answer a wellness check at sign-in.

Will my guestroom be entered and/or cleaned while I'm in the room?

Our Housekeeping policies have been modified to support the health and safety of our guests and team members. In doing so, daily Housekeeping services are suspended for the time being. Should you require any extra amenities during your stay, you can call Front Desk and they will have the items delivered outside your guestroom door.

What measures is your hotel taking to enhance cleanliness standards?
  • Throughout your stay, you will observe more frequent cleaning and disinfecting of high-touch areas like lobbies, elevators, as well as enhanced social distancing measures in public spaces.
  • You will also be offered disinfecting wipes with your key cards at check-in.
  • Hand sanitizer stations have been placed throughout the resort.
  • Key cards will be sanitized upon return and sanitized again prior to distribution
  • Key drop will be contactless with a box for guests to return their key cards to be sanitized.
  • Masks must be worn by employees and guests in hotel indoor public places.
  • We have developed new check-in processes to ensure the safest experience possible for the health and safety of our guests and staff. All guests will be required to follow social distancing guidelines while at the resort.
Are masks or face coverings required at the hotel for guests?

Yes, our hotel requires that guests and all other individuals entering the hotel wear a mask or face covering when in indoor public areas (including the lobby, elevators and guestroom hallways).

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