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Frequently Asked Questions

You Have Questions? We’ve Got Answers!

What if I left an item at the hotel?

For lost items, please contact the hotel directly. If possible, contact us as soon as you realize your item is missing. The sooner we are contacted, the more likely your item will be found. If found, the hotel will advise on how the item will be returned to you.

Do you allow smoking on property? In the rooms?

Ramada Penticton Hotel & Suites is non-smoking hotel. However; smoking is permitted in designated areas only. Please consult with Guest Services on the location of the designated areas. A Room Recovery Fee will be charged for smoking in guestrooms.

Is there a golf course near by?

Yes, The Penticton Golf and Country Club is located next door to the hotel and is a short 200 metre walk.

Do you offer complimentary wifi?

Yes, we offer complimentary high-speed internet which is available throughout the entire property.

Do you have a fitness centre?

Temporarily closed due to COVID-19.

Yes, we offer a fitness centre which is located on the Second floor of the South Lobby and equipped with a treadmill, exercise bike and elliptical. No free weights available. Use your room key for entrance. Available from 6:00am – 10:00pm.

Do you offer room service? What are the hours?

Room Service available Wednesday – Sunday – from 11:30am – 8:30pm

There is no room service available for breakfast and during special occasions/events.

Do you have a business centre?

We have a business facility located in the lobby reception. The business centre has 3 computers and a printer to use complimentary.

Do you have a pool and a hot tub?

Ramada Penticton Hotel & Suites has a heated outdoor pool located in the Courtyard, open seasonally from approximately May 15 – September 15 (Weather Permitting). The Courtyard also features a hot tub which is open year-round. Hours are 9:00am – 10:00pm.

Do you have a spa?

We do not have an on-site spa facility available. Guest services would be more than happy to assist you with some spa recommendations in the Penticton area.

Do you offer laundry service?

We offer two self-service laundry facilities on our property. We also have a valet laundry/dry cleaning service that provides excellent service.
For same-day service please drop off your valet bag at Guest Services before 8:00 am. Valet service is not available weekends.

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Room with courtyard views ✔ Enjoy 2 queen beds located on the ground floor featuring a walk-out patio with table and chairs. As a guest, you will have direct access to the hot tub and...

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