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Frequently Asked Questions

You Have Questions? We’ve Got Answers!

What if I left an item at the hotel?

For lost items, please email or call 250-770-3272 Ext #7. If possible, contact us as soon as you realize your item is missing. The sooner we are contacted, the more likely your item will be found. If found, the hotel will advise on how the item will be returned to you.

Do you allow smoking on property? In the rooms?

Ramada Penticton Hotel & Suites is non-smoking hotel. However; smoking is permitted in designated areas only. Please consult with Guest Services on the location of the designated areas. A Room Recovery Fee will be charged for smoking in guestrooms.

Is there a golf course near by?

Yes, The Penticton Golf and Country Club is located next door to the hotel and is a short 200 metre walk.

Do you offer complimentary wifi?

Yes, we offer complimentary high-speed internet which is available throughout the entire property.

Do you have a fitness centre?

Yes, we offer a fitness centre which is located on the Second floor of the South Lobby and equipped with a treadmill, exercise bike, elliptical and free weights. Use your room key for entrance. Available from 6:00am – 10:00pm.

Do you offer room service? What are the hours?

Room Service is available 7 days a week for lunch and dinner. Hours may vary.

There is no room service available for breakfast and during special occasions/events.

Do you have a business centre?

We have a business facility located in the lobby reception. The business centre has 1 computer.

Do you have a pool and a hot tub?

Ramada Penticton Hotel & Suites has a heated outdoor pool located in the Courtyard, open seasonally from approximately May 27 – September 21 (Weather Permitting). The Courtyard also features a hot tub which is open year-round. Hours are 9:00am – 10:00pm.

Do you have a spa?

We do not have an on-site spa facility available. Guest services would be more than happy to assist you with some spa recommendations in the Penticton area.

Do you offer laundry service?

We offer two self-service laundry facilities on our property. We also have a valet laundry/dry cleaning service that provides excellent service.
For same-day service please drop off your valet bag at Guest Services before 8:00 am. Valet service is not available weekends.

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