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Frequently Asked Questions

You Have Questions? We’ve Got Answers!

Do you offer Cots or Playpens? Is there a charge?

Ramada Penticton Hotel & Suites offers cots based on availability for $10/night. Playpens are also based on availability and are free of charge.

What is your deposit/cancellation policy?

A deposit of one night’s room and tax is required at the time of booking for reservations booked from April 15th – October 15th. Deposit requirements are confirmed at the time of booking. If a cancellation occurs outside 48 hours prior to arrival, no penalties apply and the deposit is fully refunded. If a cancellation occurs inside 48 hours prior to arrival, 1st night’s room and tax will apply as a penalty. A cancellation number is provided at the time of notification, confirming the cancellation. Cancellation policy is subject to change and may be extended for special events.

Do you have an early departure fee?

Notification of departure changes must occur 24 hours prior to the new check-out date. An early departure fee of up to one night’s room and tax may apply on all reservations.

What forms of payment are accepted to pay for my room?

We accept Visa, MasterCard and American Express. Debit and Cash may be used for payment upon check out.

Is my ID/passport required at check in? Is a credit card required at check in?

We do require a government issued photo ID at the time of check in for all reservations. All guests are also required to provide a credit card at check in.

Do you have rooms with kitchenettes?

We do have a limited number of Kitchenette Rooms on the property. These rooms include a fireplace, 2 stove top burners, refrigerator, microwave, sink or wetbar, complete dishware for four, and pots and pans

Do you have rooms with kitchens?

We do have a limited number of Kitchen Suites on the property. These Suites include a fireplace, living room, a dining area and a full kitchen with a refrigerator, stove, microwave, sink or wetbar, dishwasher, complete dishware for four, and pots and pans.

Do you have connecting rooms?

We do have a limited number of connecting rooms on our property. This is on a request basis and cannot be guaranteed.

What age do kids stay for free?

Kids 17 and under stay for free, when accompanied by an adult.

Is there a charge for an extra person?

Rates are based on double occupancy. Additional adults are subject to a $20 charge plus taxes per person per night. Adults are 18 years and older.

How much tax will I be charged on my room?

The hotel tax is currently set at 15% in addition to the stated room price (8% PST, 5% GST, 2% AHRT)

When is check in/check-out time?

Check in time is anytime after 4 pm. Check-out time is 11:00 am.

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